Iberostar Hotels and Resorts - Search for availability

Frequently Asked Questions


What are your check-in and check-out policies and procedures?

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  • You can normally check-in at 3:00 p.m., although this may vary depending on the hotel. We recommend that you contact the hotel you are staying at to confirm the time.
  • If you like, you can request early check-in, so that you can have your room available earlier than the established time (depending on availability).
  • Check in at hotel reception by showing your identity document or passport, the reservation tracking code and your credit card (in case any incident arises). Then you will be assigned a room and given your key.
  • Hotel check-out is at 11:00 a.m. Late check-out is available if you would like to keep your room until a later time. Please consult this service for your hotel, as it is subject to availability and there may be a charge. When leaving the hotel, just leave your key with reception.


What is your cancellation policy?

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  • If you have to CANCEL your reservation completely, a two-night (2) penalty fee for each room reserved will be applied if you notify us at least seven (7) days before your planned arrival date. If you cancel less than seven (7) days in advance, no refund will be given.
  • If you do not check in at the hotel on your planned arrival date, the hotel will hold your reservation until noon the following day. If you have not checked in by this time and haven’t contacted the hotel by any other means to explain your delay, your reservation will be cancelled and no refund will be given.
  • You can MODIFY your hotel reservation up to three times and at least seven (7) days before your planned arrival date, with no penalty fee, ONLY IF:
    • The change in reservation does not involve a change to a hotel in a different country;
    • There is no change in the rooms with regard to your current reservation, either in the number of rooms or the number of nights for which each one is reserved.


How do I make my payment?

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  • The payment shall be made according to the rates selected, as indicated during the booking process at www.iberostar.com.
  • Some rates require prepayment upon booking confirmation.


What are the advantages of booking online?

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  • The amount of your booking will be automatically deducted.
  • No booking management charges.
  • Secure payment, certified by VeriSign with 128-bit encryption.
  • Confidentiality clause: all information that you provide to us is handled in a secure environment.
  • Detailed, complete and updated information on hotel fact sheets.
  • Fast and user-friendly. • Immediate confirmation.
  • Can book 24 hours a day, 7 days a week.
  • The Iberostar.com website can be accessed from: iPhone, iPad, androids and Windows7.
  • The amount of your booking will be automatically deducted.


Booking terms & conditions

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The contractual relationship through the booking process herein regulated is established between the user and CITUSA PARK AVENUE LLC. (a company incorporated under the laws of New York, USA, with registered address at CT corporation system 111, 8th avenue New York, USA, registered at the Department of State, State of New York under number 4930453) as the entity operating the Hotel. The user is informed that VISIT US INC. (a company incorporated under the laws of Florida, USA, with registered address at 3470 NW 82nd Avenue, Suite 908, Doral, Miami - CP33122 Miami/Florida, USA, registered at the Department of State, State of Florida under number 650281620) has been expressly appointed and entrusted by CITUSA PARK AVENUE LLC. to manage the reserves and receive the credit card payments for the reservations made through the website. Please note that upon completion and confirmation of your reservation, your credit card will be charged for the full amount of your hotel booking and refunds are limited in accordance with the Cancellation Policy described below. Once you have successfully entered all information required to make your hotel reservation, you will be able to obtain the following * If required, a Confirmation – The confirmation will contain your reservation information such as the name of the hotel, the confirmation number, the room rate, your check-in date and check-out date and your credit card number. The Confirmation is for your use only and will not be requested by the hotel upon your arrival. If you require an additional invoice, you may request one and it will be sent to you via separate e-mail; and. * A Hotel Voucher – The voucher also includes your hotel name and reservation number and represents your right to occupy your pre-paid rooms at the hotel. This is the form to be presented to the hotel upon your arrival. Be advised that you will be able to print only just one copy of this Voucher. In case you lose this voucher, you will have to require a copy directly from de Customer Service and they will send to you by courier with a cost of 25 US$ that will be charged to your credit card. We would like to remind you that you can contact our Customer Service Department by telephone on +1-888-554-3215 (toll free for the United States and Canada) or +1-305-774-9225 from Monday to Friday, 9 a.m. to 6 p.m. EST (GMT -5), and also by e-mail: callcenter@visitus-inc.com HOTEL RESERVATION TERMS, MODIFICATION AND CANCELLATION POLICY Reservations must be for a maximum of nine (9) rooms per customer and for a maximum of 21 nights length of stay on a single booking . Only credit card payment is accepted. Immediately upon completion of your reservation, your entire booking plus taxes will be charged to your credit card and in no event will you be reimbursed for the first night to be charged for each room. All charges will be in U.S. Dollars and a monetary conversion table has been linked for your convenience, however, we do not warrant that it is up to date or accurate. • If you have to CANCEL your reservation completely, a one-night (1) penalty plus taxes fee for each room reserved will be applied if you notify us at least seventy-two (72) hours before your planned arrival time, unless a “Non-Refundable Rate Plan” was purchased. If you cancel less than seventy-two (72) hours in advance, no refund will be given. • If you do not check in at the hotel on your planned arrival date, the hotel will hold your reservation until noon the following day. If you have not checked in by this time and haven’t contacted the hotel by any other means to explain your delay, your reservation will be cancelled and no refund will be given. • You can MODIFY your hotel reservation up to three times and at least seven (7) days before your planned arrival date, with no penalty fee, ONLY IF: The change in reservation does not involve a change to a hotel in a different country; There is no change in the rooms with regard to your current reservation, either in the number of rooms or the number of nights for which each one is reserved. Regardless of the application of a penalty, all modifications to reservations are subject to availability and will be charged according to the terms of the new reservation. Any increase in cost will be charged to your credit card and any decrease in cost will be refunded to you Further, under no circumstances will you be entitled to a refund of any payments made nor to an extension of your stay at the hotel without additional payment and subject to availability. Rates and availability are subject to change without notice at any time; no refunds will be issued for any unused land portion. In the event we are forced to cancel your reservation due to circumstances beyond our control, you will receive a complete refund of your reservation payment but in no event will you be entitled to any additional compensation. GENERAL TERMS AND CONDITIONS FOR USE OF THIS WEBSITE The purpose of this website located at www.visitus-inc.com, or as otherwise designated from time to time (the "Web Site") is to allow you to make reservations at IBEROSTAR hotels in the Dominican Republic, Mexico, Jamaica and USA on-line. ACCEPTANCE OF TERMS THROUGH USE This Web Site is owned by and maintained by VISIT US INC., a Florida company (hereinafter, "we" or "us"). We are located at 3470 NW 82nd Avenue, Suite 908, Doral, Miami - CP33122 Miami/Florida, USA. For any information please write to us at this address, call us at (305) 774 9225, Toll Free: 1-888-554-3215 (for America and Canada), or e-mail us at callcenter@visitus-inc.com. By using this Web Site you agree to be bound by these General Terms and Conditions for Use of this Website (the "Terms"). If you do not agree with these Terms thank you for visiting but please do not use this Web Site. We reserve the right to modify, improve or change these Terms, without limitation, including the information, names, images and look-and-feel described herein, or the products and services referred to within at any time, with or without notice. Your continued use of this Web Site following the posting of any changes to these Terms will indicate you accept such changes. Therefore, you are encouraged to review these Terms each time you use this Web Site in the future. USE OF THE WEB SITE You may use this Web Site only as permitted by these Terms. You agree not to modify, publish, transmit, display, participate in the transfer or sale, create derivative works, or in any way exploit any of the materials, trademarks, service marks, trade names, page headers, custom graphics, buttons, images, logos, copyrighted materials, or other proprietary information, including, but not limited to the text, software, photos or graphics (collectively referred to herein as the "Content") contained in this Web Site or any portion thereof. You further agree not to use the Web Site for any commercial purpose. This Web Site, as well as any Content or similar material located on the Web Site are subject to trademark, copyright, patent and/or other proprietary and intellectual property protections, rights and/or licenses held by us or our subsidiaries and affiliates, and the use thereof is strictly prohibited, except as authorized by us in writing. Other Content used on this Web Site is the property of its respective owner. Internal reproduction of the Web Site is permitted only to the extent necessary to allow you to utilize the Web Site in accordance with these Terms. Permission is granted to electronically copy and print hard copies of pages from the Web Site solely for personal non-commercial purposes, such as record keeping, and any such copies must bear the copyright notice included on each web page. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Your access to this Web Site and your information is dependent on your equipment and the telecommunications network connecting your equipment to the internet. It is always wise for you to run an anti-virus program on all content and materials downloaded from the internet in general and the Web Site in particular. In the event access to this Web Site is suspended or terminated for any reason, you agree that we will not be responsible for your lack of access You shall not interfere or disrupt any servers or networks related to the Web Site, or attempt to obtain unauthorized access thereto. Any use of the Web Site or reproduction, distribution or transmission of Content other than the uses permitted by these Terms is strictly prohibited. We reserve the right to terminate your access at any time to the Web Site, with or without notice, for commercially acceptable reasons or in the event of your breach or anticipated breach of these Terms. As part of your permitted use of the Web Site, you hereby grant to us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, publish, translate, create derivative works from, distribute, perform and publicly display any e-mail sent by you to us (in whole or in part), and/or to incorporate same in other works in any form, media or technology now known or later developed. By submitting information to the Web Site you irrevocably transfer and assign to us any copyrights, "moral rights" or any other rights you may have in such materials. PRIVACY POLICY Please see the separate heading marked Privacy Policy ACCURACY OF INFORMATION AND LINKS While we make every effort to include accurate and up-to-date information on this Web Site, we make no representations as to the accuracy, timeliness or completeness of that information and you specifically release us from any responsibility with respect to same. The Web Site may include technical inaccuracies, omissions or typographical errors that will be corrected as they are discovered, at our sole discretion. From time to time we may incorporate links to other web sites within this Web Site, and we do not and will not review all of the web sites linked to this Web Site, if any. We are not responsible for the availability of these external web sites, nor do we endorse, or are responsible for the contents, advertising, products or other materials made available on or through any other web site. We make no representations that the Content contained in this Web Site is appropriate or available for use in locations outside the U.S.A. If you access and/or use this Web Site from locations outside of the U.S.A., you represent and warrant that your access and use is not illegal or prohibited. If you choose to access this Web Site from outside the U.S.A., you do so at your own risk and you are responsible for continued compliance with all applicable laws and regulations. DISCLAIMER OF WARRANTIES This Web Site and all content included or available herein are provided “as is” and "as available" with all faults. The content is provided without any representations or warranties of any kind either express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, security and accuracy (all of which are disclaimed). We do not represent or warrant that your use of this Web Site will meet your requirements or be uninterrupted, error free, secure, free of viruses or other harmful components, or that any content is accurate or correct. Your use of this Web Site is solely at your own risk. Because some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to you. LIMITATION OF LIABILITIES Under no circumstances shall we or our parent organizations, subsidiaries, or affiliates, and each of the foregoing entities' directors, officers, employees, agents, contractors, counsel, successors, and assigns be liable for any indirect, punitive, incidental, special or consequential damages that results from the use of or inability to use this Web Site. This limitation of liability applies whether the alleged liabilities are based on contract, tort, negligence, strict liability or any other basis, even if the we had been advised of the possibility of such liabilities. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced above) our sole liability is with respect to direct damages incurred, and furthermore our liability to you in the aggregate shall not exceed the amount you have paid to us at the time damages were incurred. You may bring no claim against us more than one (1) year after the cause of action arose. Because some jurisdictions do not allow the exclusion or the limitation of incidental or consequential damages our liability in such jurisdictions shall be limited to the extent permitted by law thereunder. RELEASE You agree that we are not responsible for any financial or other liability or responsibility for any other separate legal entity, even if affiliated with us. USER INDEMNIFICATION You agree to defend, indemnify, save and hold harmless us and our parents, subsidiaries or affiliates and each of the foregoing entities' directors, officers, employees, agents, contractors, counsel, successors and assigns from all liabilities, claims, awards, expenses, damages and judgments, including reasonable attorney’s fees and costs that arise from your use or misuse of this Web Site in any manner whatsoever, including but not limited to errors or omissions with respect to the information provided by you to us and attorney’s fees and costs to enforce collection of any monies due to us. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses, and you agree (promptly upon demand) to reimburse us for the entire amount spent by us in asserting any available defense. GENERAL TERMS A Spanish, French, Italian, Portuguese, Russian and German Languages translation of these Terms is available from us for your convenience. The English language version of these Terms constitutes the definitive and legally binding version of these Terms, and in the event of any inconsistency between the Spanish, French, Portuguese, Russian, German version and the English version, this English language version shall control and prevail. This Web Site and/or we have a physical presence in Miami, Florida. By accessing this Web Site, you and we both agree that the laws of the State of Florida will govern all matters relating to these Terms and this Web Site, without giving effect to any of the conflict of laws principles thereunder. You and we also agree and hereby submit to the exclusive personal jurisdiction and venue of the Courts located in and for Miami-Dade County, Florida. You further agree not to raise the defense of forum non-convenient in any litigation that may result here from. The prevailing party in any action to interpret or enforce any of these Terms shall be entitled to receive reasonable attorneys' fees and costs from the non-prevailing party in addition to any other relief it may be entitled to. BOTH YOU AND WE HEREBY AGREE TO WAIVE ALL RIGHTS TO TRIAL BY JURY. Any failure by us to enforce any of our rights under these Terms or applicable laws shall not constitute a waiver of such rights. If any provision or portion of such provision shall be deemed unlawful or unenforceable by a Court of competent jurisdiction, then that provision or portion of such provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions hereunder. You agree that you have had an adequate opportunity to review and ask questions about these Terms, and that the text of these Terms will not be construed in favor or against either party because we drafted these Terms. These Terms contains the entire agreement between you and us relating to the matters contained herein. In accordance with the Electronic Signatures in Global and National Commerce Act, but notwithstanding any other applicable Florida statute, regulation, or other rule of law, including enactment of the Uniform Electronic Transactions Act by such state, any affirmative act by you, including, but not limited to your use of this Web Site and/or your access to your booking(s) indicate acceptance of the terms and conditions contained herein as conveyed by means of a digital signature, electronic mail, internet communication or other similar authentication and shall be fully valid, binding and enforceable, conveyed with the full power and authority to make the representations and warranties contained herein. By completing your reservation, you represent and agree to the following: * You are over the age of 21, have full legal capacity to make the reservation and you understand all of the terms and conditions contained in this Website applicable to your reservation and use of this Website. You may allow other members of your household to use the Web Site under your name or account only if you agree to pay all charges that they incur and to be responsible for all other aspects of their usage. You further agree to supervise all minors who use the Site under your name or account * All data provided by you in connection with the reservation is true, complete and correct and you have the right to provide us with such data * We provide you with the hotel reservation only and are not responsible in any way for hotel services; * In the event the hotel or any third party seeks to charge us for any costs, charges or damages caused by your reservation and/or your stay in the hotel, we are authorized to charge your credit card for such costs, charges or damages, including attorneys' fees and costs that we may have incurred; and * The terms of your reservation are exclusively contained in the web page in which you made the booking and any confirmations thereof sent to you by us. You may review the particulars of your reservation on-line at any time. HOTEL POLICY FOR SPRING BREAKERS Under no circumstances will Spring Breakers be allowed in the hotel. Moreover, the hotel management and authorize staff has the right to refuse entrance /"check in" if you are under the minimum age of 25. Copyright 2016 VISIT US INC. ALL RIGHTS RESERVED NOTICE: If you have any questions, please contact us as set forth above.


Política de privacidad

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CITUSA PARK AVENUE LLC. (a company incorporated under the laws of New York, USA, with registered address at CT corporation system 111, 8th avenue New York, USA, registered at the Department of State, State of New York under number 4930453) as the entity operating the Hotel and VISIT US INC. (a company incorporated under the laws of Florida, USA, with registered address at 3470 NW 82nd Avenue, Suite 908, Doral, Miami - CP33122 Miami/Florida, USA, registered at the Department of State, State of Florida under number 650281620) as the company appointed and entrusted the management of the reserves -hereinafter, "we" or "us"- have the highest regard for your privacy. As a result, we safeguard your personal information in all areas of our business. We regularly assess our business activities to ensure that your privacy is respected. We will conduct our business in a manner that fulfills our promise to all of our customers INFORMATION COLLECTION: We will limit the collection and use of personal information that you voluntarily provide to us to the minimum we require to deliver superior service to you, which may include advising you about our products, services and other opportunities, and to administer your bookings and our business. Personal data includes information that can identify you as a specific individual, such as your name, address, phone number, credit card number or e-mail address. We may also monitor general information for purposes of enhancing our business, such as the date and time you access our website and the features of our website that are of interest to you. Personal data may be collected from a variety of sources, such as: Information we receive from you on-line, over the telephone or through other means Information about your transactions and booking experience with us, our affiliates, or others Information we receive from other outside sources or other general information we may obtain such as demographic information. We strives to keep our customer files complete, up-to-date and accurate. At your request, we will supply your account information to you, unless prohibited by law. If you have a question or concern about the accuracy or completeness of your personal information, notify us, and we will promptly make any required corrections. Unless you notify us of any inaccuracy concerning your personal information, we will assume that it is correct. In addition, if you provide us information about a third party such as your spouse or your parents, your must have their prior consent and we will assume that you do. INFORMATION USE AND DISCLOSURE: We will use personal information, as appropriate in the normal course of our business, to service your accounts. We will also use personal information to identify you, to communicate with you, to help us respond to your questions, and to understand which of our products and services will best meet your needs. DISCLOSURE TO SERVICE YOUR ACCOUNT OR AS REQUIRED BY LAW: We may disclose all of the personal information that we collect, as described above, in order to establish, administer and manage your accounts, to our affiliates and the following types of non-affiliated third parties: We may disclose personal information about you to companies that perform services on our behalf such as mail and e-mail processing, analyzation of data we collect, handling credit card transactions or companies that assist us in marketing our products and services to you or with whom we have joint marketing agreements. We may also disclose personal information about you as necessary to provide you with the services you have requested in reserving a hotel room. We may also disclose personal information about you, as permitted or required by law, to non-affiliated third parties in connection with a subpoena or similar legal process, a fraud investigation, to record a public record or as part of an audit or examination. DISCLOSURE TO OFFER PRODUCTS AND SERVICES: We may share all of the personal information that we collect, as described above, with our affiliates in order to deliver products and services that you have requested or to communicate with you about our products and services We do not sell personal information to third parties for the purpose of solicitation and do not provide personal information to third parties for their own, independent use If you prefer that we not disclose personal information about you to our affiliates or non-affiliated third parties for the purpose of offering you products or services and to whom disclosure is not necessary to administer your bookings or as required or permitted by law, you may opt out of this disclosure and direct us not to share your information with these parties. If you wish to opt out, you may: Visit the VISIT US INC. office located at 3470 NW 82nd Ave Doral, FL 33122. Call us at (305) 774 9225, Toll Free: 1-888-923-2722 (for America and Canada) or write to us at the address listed above, or Send an e-mail to the following e-mail callcenter@visitus-inc.com Please allow six to eight weeks for your request to become effective If you do not opt out, we will assume you have agreed that we may use your personal information to determine what goods and services you may be interested in, to offer you goods and services that we think may meet your needs, to disclose your personal information to third parties, and for the other purposes described herein. Our privacy policy may change from time to time; however, we will not disclose your personal information to non-affiliated third parties other than as described in this document without first giving you an opportunity to opt out DISCLOSURE TO AFFILIATES: We may obtain credit account performance information about you from non-affiliated third parties, as permitted by law. We may also maintain credit account performance information with respect to our experience with you. We are permitted by law to share our own account experience with you with our affiliates. You may direct us not to share third party credit-related information, such as information shown on a consumer credit report or other related documentation, with our affiliates, by contacting us at the telephone number or address above. INFORMATION SECURITY: Only authorized employees, who are trained in the proper handling of customer personal information, will have access to personal information. Employees who violate our privacy policy will be subject to disciplinary procedures. We maintain reasonable and current physical, electronic and procedural safeguards to protect personal information. We frequently assess new technology for protecting information and upgrading our systems when appropriate. Whenever we hire other organizations to provide us or our customers with services, we require them to conform to our privacy standards. COOKIES: In this section you will find information about the cookies used on the web pages of the Iberostar Hotels & Resorts group. You can change your cookie settings on your browser to rejects our cookies. However, you may lose some features and functionality if you choose to disable cookies. By navigating our web pages without disabling cookies on your browser, you are giving your consent to cookies being installed. In this document you will find information about the following: 1. What are cookies? 2. What do we use cookies for and why do we handle navigation data? 3. What kind of information do we obtain? 4. How can I manage cookies? 5. What are the cookies used on the web pages of the Iberostar group 1. What are cookies? Cookies are small pieces of data sent from a website and stored in a user’s hard disk, mainly for technical purposes. 2. What do we use cookies for and why do we handle navigation data? • To provide the services requested by users: We use the technical cookies required to provide adequate services to users, e.g. to enable the system to store the information entered in the various stages of registration or purchase processes. • To optimise the use of our web pages and improve the quality of our website: Cookies are used on our website to optimise users’ experience on it, as they store navigation settings for new navigation experiences in the future (e.g. registered user status, language, etc.). We also use cookies to collect anonymous data for statistical purposes, so that we can analyse how our website is used and make improvements or adjustments to suit visitors’ preferences. Statistical analyses are mainly performed using Google Analytics, a tool provided by the American corporation Google, Inc. For more information about Google Analytics, check Google’s privacy policy at http://www.google.com/intl/en/analytics/privacyoverview.html. To allow users to print the contents of our web pages or share them by email, on social media or with other websites, we use ShareThis (a tool by US-based ShareThis, Inc.) or AddThis (owned and operated by US-based AddThis, Inc.). For further information about these tools, you can check the privacy policy of their owners, available at: http://www.sharethis.com/legal/privacy/#sthash.BQFuh7s5.dpbs http://www.addthis.com/privacy/privacy-policy#.USzfc-gwH9U • To offer relevant online advertising Sometimes we use targeted online advertising programmes to promote our website and increase advertising effectiveness. The companies participating in these programmes show ads according to the tastes and interests inferred from the navigation data stored on our website or those of third parties in the programme. In this sense, participating companies may install cookies in users’ browsers to identify them as members of their target audience. Or they may identify users who visited our website previously by installing tracking cookies. Advertising cookies do not contain enough information to identify specific users. Likewise, the information we obtain can only be associated to specific users if they are identified on our website (e.g. by completing a booking process). In this case, unless otherwise specified in the privacy policy of the website of the group using this type of cookies, the data obtained will be stored in a database owned by Iberostar Hoteles & Apartamentos, S.L. for commercial research purposes or website user segmentation in the design of advertising campaigns according to the interests shown during navigation. Users can at any time exercise their right to access, change or cancel their personal information in accordance with the privacy policy at Iberostar.com. Advertising cookies are sometimes referred to as third-party cookies, since they track navigation and publish ads on behalf of third parties. For further information on online behavioral advertising and browser settings to disable it, go to www.youronlinechoices.eu. To disable the advertising cookies on our web pages, go to ‘How can I manage cookies?’ below. The remarketing tool used on this website is AdWords, provided by Google, Inc. With AdWords we can publish ads on the Google Display Network based on users’ previous visits to our websites (more info on the Google Network at http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=6104). This is why some of our web pages have a code known as ‘remarketing tag’, making it possible to read and set cookies on your browser to define the type of ads to be shown to each user on the basis of their previous visits to our website: navigation paths, specific web pages visited, actions performed in them, and so on. The remarketing lists thus created are stored in a Google browser database containing all the cookie IDs associated with every list or interest category. The information obtained can only be used to identify a specific browser; based on this information, Google cannot identify specific users (more info about Google’s remarketing tool at http://adwords.google.com/support/aw/bin/answer.py?hl=en-419&answer=173945). This website also uses Criteo’s retargeting technology. Criteo installs cookies in users’ browsers to store their browsing histories and show them personalised and dynamic advertising banners on third-party web pages, based on personalised tracking. With the information obtained, Criteo is unable to identify specific users (more info about Criteo’s retargeting technology at http://www.criteo.com; for the company’s privacy policy go to http://www.criteo.com/en/privacy-policy). As stated in the privacy policy, Criteo collects anonymous data and stores them for 13 months, destroying them afterwards. 3. What kind of information do we obtain? As a general rule, the information we obtain with cookies is the following: a) The domain name of the supplier (PSI) and/or IP address giving access to the Web. A user from supplier xxx will only be identified by the domain xxx.es and/or the IP address. This information is used for statistics on the servers and countries with the highest numbers of visitors to our website. b) The date and time when the user accessed our website. This information is used to find out the hours with more visitors and make the necessary adjustments to avoid overload. c) The IP address of the link directing to our website. This information is used to see how effective the banners and links are directing to our server and boost those with better results. d) The number of daily visitors to each section on our website. With this information we can learn what sections are more popular and improve their contents for more satisfactory results. Although the information collected is anonymous, users are hereby informed that the aforementioned data shall be stored in a personal information database belonging to the website owner. Users can at any time exercise their right to access, change or cancel their personal information, or object to it being handled, as stated on the privacy policy at our web pages. 4. How can I manage cookies? If you do not want to receive cookies or if you want to be informed about cookies being installed, you can set your browser accordingly. Check your browser’s support section for an adequate management of cookie settings. Find this information for the leading browsers in the links below: • Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647 • Internet Explorer: http://windows.microsoft.com/en-gb/windows7/how-to-manage-cookies-in-internet-explorer-9 • Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences • Safari: http://support.apple.com/kb/ph5042 In case you choose to disable cookies, please note that you may lose some of the website’s features and functionality. Disabling third-party cookies: To learn how to disable third-party cookies, you can also visit the Network Advertising Initiative website at http://www.networkadvertising.org/managing/opt_out.asp. Disabling cookies from Google: To disable the Google Analytics tool, you can get the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout?hl=en. Disabling Google remarketing cookies: To disable the cookies used by Google in advertising, you can go to http://www.google.com/intl/en/policies/technologies/ads/. Disabling cookies from DoubleClick: To disable the cookies installed by DoubleClick, you can visit http://www.doubleclick.com/privacy/dart_adserving.aspx. Disable cookies from Criteo: To disable the cookies used by Criteo, you can visit http://www.criteo.com/es/politica-de-privacidad/opt-out. 5. List of cookies used on the web pages of the Iberostar group. Cookie ID Expiration Domain Scope UsuarioActual 30 mins isecure.iberostarnewyork.com isecure.iberostarnewyork.com Idioma 30 mins isecure.iberostarnewyork.com isecure.iberostarnewyork.com TokenId 30 mins isecure.iberostarnewyork.com isecure.iberostarnewyork.com LINKS TO THIRD PARTY SITES: We choose our business partners carefully; however, we are not responsible for the content or practices of external web sites operated by third parties that may be linked to this web site from time to time. We encourage our users to be aware when they leave this web site and to carefully read the privacy statements on each and every web site that collects personal information. This privacy statement applies only to information collected by this web site. CHANGES TO YOUR PERSONAL INFORMATION: We understand that you may wish to access or change your personal data from time to time. 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GENERAL TERMS AND CONDITIONS OF THE POINTS AWARD SYSTEM FOR HOTEL (*) RESERVATIONS VIA IBEROSTAR.COM

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We aim to provide all of the information about the points award system in the Iberostar.com reservation process at the hotels indicated below, on the Iberostar website (www.iberostar.com), as well as the handling of points obtained within the framework of this process. Use of this page implies acceptance of the latest version of the Iberostar.com Privacy Policy, the General Terms and Conditions and the Operating Rules of the points award system in the reservation process at the indicated iberostar.com hotels. We therefore recommend that you read these terms and conditions prior to completing your reservation each time you access our website, as the web portal may, at any time, change, modify, add or eliminate these Terms and Conditions, the points award system on booking through the iberostar.com website and the hotels that form part of this system.

This points award system is only applicable to reservations at hotels (*) located in Spain. Any reference made to the points award system is understood to apply solely to the aforementioned Hotels.

I. GENERAL TERMS AND CONDITIONS OF THE POINTS AWARD SYSTEM FOR RESERVATIONS VIA IBEROSTAR.COM

1. Purpose. This document aims to provide information on the points award system (IberostarPOINTS) applicable to reservations at the Hotels located in Spain via the www.iberostar.com website (“The Website”), which may be redeemed for products and / or services (IberostarGIFTS) intended for such a purpose and available at the time.
2. Participating Companies. The participating companies are those that offer their services via the Website and are responsible for the running of hotels located in Spain.
3. Titleholders. Titleholders of points obtained as a result of a reservation at the Hotels via iberostar.com must be individuals of legal age, who have registered with Iberostar.com. The account used for the reservation is personal and non-transferable.
4. Award of Points or IberostarPOINTS. The award of IberostarPOINTS is personal on behalf of the titleholder. IberostarPOINTS are non-transferable and may not be redeemed for money or any other goods or services, other than those specified on the Website (IberostarGIFTS). The points award and redemption system will be subject to the terms and conditions set out in the reservation process.
5. Modification of the Points System. IBEROSTAR and the other participating companies that form part of the points award system, reserve the right to fully or partially modify the prevailing criteria or points table, these General Terms and Conditions, the Operating Rules or any other aspect related to the aforementioned points award system at any time and without the need for prior notification of the account titleholders.
6. Cancellation of the Points System. IBEROSTAR reserves the right to fully or partially cancel this points award system for reservations at the Hotels via the website at any time, without prior notification or any liability, whereby the titleholder is not entitled to make a claim against IBEROSTAR or any other member of the IBEROSTAR GROUP. In this case, the points award system will be annulled and hence, all points accumulated will be cancelled.
7. Expiry of IberostarPOINTS. IberostarPOINTS and the right to claim them are subject to expiry. The points of those titleholders who have not registered any movement in their “My Iberostar” or “My Grand” account during a period of twelve months will expire. For this purpose, actions performed by IBEROSTAR by virtue of which IBEROSTAR unilaterally awards points to a titleholder (e.g. birthday and registration on the website) will not be taken into account. Notwithstanding the above, unused points will expire once a period of two years has elapsed from the time of their award. The right to request the accumulation of IberostarPOINTS that have not been automatically added will expire within a period of 2 months from hotel check-out related to the reservation that gave rise to the award of these points.
8. Liability Waiver. IBEROSTAR shall not be held liable for claims of any nature deriving directly or indirectly from relations between Titleholders and the Participating Companies in the points award system for the use/acquisition of services/products of these companies, regardless of the fact that this relationship may have occurred as a result of an operation to obtain or use points. IBEROSTAR will only guarantee the accumulation of points that were not awarded at the given time, in accordance with the conditions applicable in each case.
9. Breach of the Terms of the Points System. IBEROSTAR reserves the right to cancel the account and demand the corresponding liability of a titleholder that misuses or makes fraudulent use of the points system or breaches the general terms and conditions or operating rules of this points system. In any case, breach and the undue or fraudulent award or use of the points will lead to the loss of any privileges that have been obtained by the titleholder.
10. Data Protection. The personal details of the points titleholder shall be included on the Iberostar Hoteles & Apartamentos, S.L. BRAND USER file for the handling of the points system, the personalisation of services, as well as for sending personalised marketing information about the Iberostar Group’s tourist products and services, including via electronic means. At any time, titleholders may revoke their consent to the aforementioned purposes via e-mail to lopd@iberostar.com. The operation of the IBEROSTARPOINTS points systems requires communication between participating entities (reservations centre, destination hotels, etc.) and Iberostar Hoteles & Apartamentos, S.L. of the data required for the handling of the account, such as reservation details, confirmation of the stay, redemption of points, etc. For this purpose, titleholders give their consent for the Iberostar Group companies they contact for the hiring or provision of services to access their data as brand users for the handling of the points system and the personalisation of these services. Likewise, they consent to the international transfer of their data when said companies are located outside the European Economic Space.
Titleholders of the account may terminate their participation in the points system at any time, by notifying the LOPD Department (lopd@iberostar.com) in writing. Following a period of ten days from the time notification is received, the titleholder will cease to receive any kind of communication from the points system, the account and corresponding IberostarPOINTS points will be cancelled. Titleholders are also entitled to exercise their rights to access, rectification and cancellation of their personal information or oppose its handling, by sending written communication to this effect, accompanied by a copy of their National ID Card or Passport addressed to the aforementioned department at C/ General Riera, 154, 07012, Palma de Mallorca, Spain.
11. Taxation. The titleholder, beneficiary of the products or services (“IberostarGIFTS”) object of this points award system should be aware that IBEROSTAR will not be held liable for the tax implications on the corresponding taxes in each country.
12. Applicable Legislation and Jurisdiction. These General Terms and Conditions are complemented with the Operating Rules of the Points System which detail the process of obtaining and use of IberostarPOINTS. These Terms and Conditions and Operating Rules form a unit and will be interpreted in accordance with Spanish Law and are subject, where appropriate, to the provisions set out in Law 7/1998, of 13th April on General Contracting Terms, RDL 1/2007, of 16th November adopting the Revised Text of the General Law for the Protection of Consumers and Users and other complementary laws, Directive 97/7/ECC, of 20th May 1997, on the application of contracts entered into by Internet between consumer and supplier, and Organic Law 15/1999 on Personal Data Protection and the regulation that develops it and Law 34/2002, of 11th July, on Information Society Services and Electronic Commerce and all tourist regulations that are applicable and, thereby the Civil Code and the Trade Code. In any case, the Spanish version will prevail over all other translations. Any issues arising from the interpretation and application of these terms and conditions shall be expressly submitted to the Courts and Tribunals of Palma de Mallorca, Spain, whereby the parties expressly renounce any jurisdiction that may correspond to them.

II. OPERATING RULES OF THE POINTS AWARD SYSTEM FOR RESERVATIONS AT HOTELS(*) VIA IBEROSTAR.COM

1. Procedure. All titleholders of a reservation at the Hotels via the iberostar.com website will obtain a series of points or IberostarPOINTS in the pending consolidation status. The titleholder of the reservation may request the redemption of these points for goods or services (“IberostarGIFTS”) that are valid and available during the reservation process or they can be accumulated and redeemed in future reservations. In the event that the titleholder of the reservation is interested in conserving their points and handling them in future reservations, he/she must be registered at iberostar.com and be identified during the reservation process.

2. IberostarPOINTS
2.1. Award of Points or IberostarPOINTS.
Points are awarded within the framework of the website reservations system for the indicated Hotels and under no circumstances do they imply the payment of any compensation or economic sum by IBEROSTAR in favour of the titleholders.
IBEROSTAR reserves the right to carry out promotional activities by virtue of which extra points may be obtained for certain periods, destinations, hotels, etc.
2.2. Status of the Points or IberostarPOINTS (A) Pending Consolidation of Points: These are the points that have not been accrued until the termination date of the stay which gives rise to their award and will be redeemable on completion of the reservation process. On the check-out date of the stay under the same terms as the reservation that gave rise to them, these points will move to consolidated status.
The cancellation and modification of reservations that have given rise to the award of points in pending consolidation status will lead to the proportional cancellation and modification of the points.
Any points that are pending consolidation that may have been redeemed in advance at check-in or subsequently, having issued the corresponding IberotarGift, which finally do not acquire consolidated status as a result of a modification to the reservation which led to these points, should be paid for, whereby 1IberostarPoint = 0.65euro. The corresponding amount will be charged to the credit card used by the titleholder for the stay reserved on the website.
(B) Consolidated Points: These are the points accrued and acquired by the client and which can be redeemed without any further conditions other than those related to their processing.

2.3. How to obtain IberostarPOINTS:
2.3.1. Based on bookings made via the Website.
When making a reservation at an IBEROSTAR hotel via the website, the titleholder will obtain the IberostarPOINTS corresponding to the reservation with pending consolidation status. Once the titleholder has used the reservation under the agreed terms, the points will move to consolidated status at the time of Hotel check-out.
Any modification or cancellation of the booking will lead to the modification or cancellation of the points in the same respect.
Points will be awarded to all users making a reservation at the Hotels via the iberostar.com website. However, depending on the type of user, points will be awarded based on the following criteria:
• Non-registered or unidentified user. 5% of the final value of the reservation will be obtained in IberostarPOINTS.
• Registered user without materialised reservations. 10% of the final value of the reservation will be obtained in IberostarPOINTS prior to applicable taxes.
• Registered user with one previous stay. 12% of the final value of the reservation will be obtained in IberostarPOINTS prior to applicable taxes.
• Registered user with two or more previous stays or one stay for a value in excess of 2,000€. 15% of the final value of the reservation will be obtained in IberostarPOINTS prior to applicable taxes.
For these purposes, only reservations through iberostar.com as a registered user will be counted.
2.3.2. Via different promotional actions by IBEROSTAR. The information related to them and the corresponding points will be published on the website whilst the promotions are valid.
2.4. How to redeem your IberostarPOINTS points
You can redeem the points obtained in each reservation prior to its termination. However, in the event of redeeming points with a pending consolidation status, the terms of use set out in Section 2.2 should be taken into account.
Once the request or redemption of points has been made, they may not be refunded nor may the selected gift be modified.
2.5. Consultation of the IberostarPOINTS points status
Registered users on iberostar.com may consult their account status on the website in the “My Iberostar” or “My Grand” section. If this statement is incorrect, the titleholder will notify the IberostarPOINTS team at the following e-mail address: iberostarpoints@iberostar.com providing the necessary documentation. Titleholders have a period of 2 months taken from the check-out time from the hotel which led to the award of these points, in order to request the unassigned points, provided that the dates of the stay and the reservation locator has been correctly communicated.
2.6. Request for the cancellation of points: In the event that the titleholder of the reservation, and a registered user of Iberostar.com does not wish to conserve the points related to one or several reservations, he/she may request such an action by sending an e-mail to the following address: iberostarpoints@iberostar.com, indicating the date of the stay and the reservation code that led to the award of the points whose cancellation is requested.

3. IberostarGIFTS
3.1. IberostarGIFTS. All gifts that form part of the points system will appear as updated in the “My Iberostar” or “My Grand” section of the IberostarGIFTS section. However, the available gifts and their value in points for each of the hotels will appear at the end of the reservation process, whereby they may vary from one hotel to another along with the gifts that appear in the IberostarGIFTS section.
3.2. Non-Availability. In the event of the non-availability of any gift, Iberostar reserves the right to modify it for another gift of similar characteristics or not to redeem it, whereby the points in favour of the client will be maintained.
IBEROSTAR cannot guarantee the availability of the articles or services, as they are offers made directly by the article or service provider.
3.3. Delivery of the gift or IberoIberostarGIFTS. The IberoIberostarGIFTS will be delivered to the titleholder of the reservation, during the stay that led to their redemption. The provisions for each article or service in the IberostarGIFTS section of the website will be followed.
3.4. Impossibility to return or exchange gifts. Once the gift or IberoIberostarGIFTS has been requested, no return or exchange will be admitted. In any case, it will lead to the loss of the points redeemed without the right to any compensation in favour of the titleholder.
3.5. Failure to accept the requested IberoIberostarGIFTS. In the event that the titleholder of the reservation does not use a IberoIberostarGIFTS during the stay that gave rise to the request for the IberoIberostarGIFTS, he/she will lose the right to claim this gift and the corresponding points.
3.6. Possible Variations. Photographs of the gifts do not reflect the real size, whereby they may vary in colour or texture depending on availability at all times.

Affidavit for Travel to Cuba

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This is to certify that I, as well as the other guests on this reservation who are subject to USA legislation, comply with any general or specific permits required to travel to Cuba according to the following purposes.

I certify that all the members of my travel group, including myself, satisfy criteria for a general license for travel to Cuba related to the following activity:


Affidavit for Travel to Cuba

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This is to certify that I, as well as the other guests on this reservation who are subject to USA legislation, comply with any general or specific permits required to travel to Cuba according to the following purposes.

I certify that all the members of my travel group, including myself, satisfy criteria for a general license for travel to Cuba related to the following activity:


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Iberostar

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El hotel IBEROSTAR Albufera Park es uno de los mejores hoteles en Mallorca para niños, que forma parte de un complejo resort en primera línea de la Playa de Muro, una de las mejores de la isla de Mallorca. Es un complejo con opción Todo Incluido, a 8 km de la vida nocturna y comercial del Puerto de Alcudia. Por sus instalaciones, es una excelente elección para unas vacaciones en hoteles en Mallorca para niños, parejas y grupos. Sus 247 habitaciones familiares y 3 habitaciones dobles fueron renovadas en 2007. El hotel IBEROSTAR Albufera Park y su gemelo, el hotel IBEROSTAR Albufera Playa, comparten instalaciones, zonas comunes y un maravilloso personal con idiomas que facilita la experiencia de unas vacaciones perfectas en Mallorca. - See more at: http://localhost:50718/HotelResultC.aspx?codiconc=05&fechaini=19/06/2014&fechafin=24/06/2014&numerohabitaciones=1&edP0_0=30&edP0_1=30&adultohab0=2&ninohab0=0&bebehab0=0&numeropersonas0=2&idiocodi=1&css=#sthash.NVIY0UW9.dpuf

Get an EXTRA discount of up to 10%!

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Are you registered at "My IBEROSTAR"?
Limited-time offer: Sign up and make your booking in the next few days to get an extra discount of up to 10%.
If you are a registered user, sign in at "My IBEROSTAR" to get the special discount.
What are you waiting for? Get the exclusive discount for "My IBEROSTAR" registered users.
Please note:
  • Discount valid for all our hotels in Spain
  • Can be used in conjunction with other offers and promotions, except for partner discounts.

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